Master Service Agreement

01About this agreement

This Master Service Agreement ("MSA") sets out the terms on which PresentFlow ("we", "us") provides the PresentFlow service to a church or organisation ("you", "Customer") on a paid or organisation-level basis. It works alongside our Terms of Use, Privacy Policy, Refund Policy, and Data Processing Agreement. Where a signed order form or enterprise agreement conflicts with this MSA, the signed document controls. [Have this reviewed by a qualified professional before relying on it.]

02The service

We provide PresentFlow — software for running church services, presenting lyrics and scripture, and related features — as described on our website and in any applicable plan or order form. We may improve, change, or retire individual features over time; we will not make a material reduction to a paid plan's core function without a reasonable equivalent or notice.

03Plans and order forms

The specific plan, features, usage limits, and fees that apply to you are set out in the plan you select or in a signed order form. Each order form incorporates this MSA by reference.

04Fees and payment

Paid plans are billed in advance on a recurring basis (monthly or yearly) through our payment processor, Stripe, unless a signed order form states otherwise. Fees are exclusive of any applicable taxes, which you are responsible for. Late or failed payment may result in suspension after reasonable notice. Refunds are handled under our Refund Policy.

05Term, renewal and termination

This agreement runs for the term of your plan or order form and renews automatically for successive periods unless either party cancels before renewal. Either party may terminate for material breach that is not cured within a reasonable period after written notice. On termination, your right to use the service ends and we handle your data as described in the DPA.

06Your responsibilities

You agree to:

• use the service in line with our Terms of Use and applicable law;
• keep your account credentials secure and be responsible for activity under your account;
• hold the rights or licences needed for any content (including song lyrics) you put into PresentFlow; and
• give accurate account and billing information.

07Intellectual property

We own PresentFlow, its software, designs, and brand. You own the content you create in the product. You grant us the limited licence needed to host and process that content in order to provide the service. Nothing here transfers ownership of one party's intellectual property to the other.

08Confidentiality

Each party may receive non-public information from the other. Each agrees to use the other's confidential information only to perform under this agreement and to protect it with reasonable care. This does not apply to information that is public, already known, or independently developed.

09Data protection

Personal data is handled under our Privacy Policy and, where we process personal data on your behalf, our Data Processing Agreement, which forms part of this MSA.

10Warranties and disclaimers

We will provide the service with reasonable skill and care. Except as expressly stated, the service is provided "as is" and "as available", and we disclaim all other warranties to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted or error-free.

11Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, or consequential loss, and each party's total liability arising out of this agreement is limited to the fees you paid in the 12 months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law (such as death or personal injury caused by negligence, or fraud). [Confirm the liability cap wording with your legal adviser.]

12Indemnification

You agree to indemnify us against claims arising from content you put into PresentFlow that you did not have the right to use, or from your breach of this agreement or the law. Each party's indemnity is subject to prompt notice and reasonable co-operation. [Confirm mutual indemnity scope with your adviser.]

13Changes

We may update this MSA as PresentFlow grows. For material changes to a paid plan, we will give reasonable notice. Continuing to use the service after a change takes effect means you accept the updated terms.

14Governing law

This agreement is governed by the laws of the jurisdiction in which PresentFlow operates, and disputes will be handled by the courts of that jurisdiction. [Confirm the specific governing law and venue with your legal adviser.]

15Contact

For enterprise terms, a signed order form, or any question about this agreement, email contact@presentflow.org.